All eTork products carry the following Guarantees depending on usage:
LIFETIME CONSUMER GUARANTEE PROGRAM
Wrenches purchased for personal, non-commercial, non-industrial use are guaranteed for life. If the wrench requires repair and/or calibration, and you ship it to us, we will do all required work, provide all required parts, and ship it back to you within 5 working days of its receipt. At our option, we may substitute another wrench, either new or reconditioned, which is of equal or better quality.
*To be eligible, please register your wrench within 30 days of the original date of purchase. You can access the product registration form by clicking “Here”.
30-DAY REPLACEMENT GUARANTEE
If during the period of 30 days from the date of purchase, you find this product not suitable for your needs due to drive size or capacity, we will replace it with another size, and refund, or charge you, the applicable then current difference in cost. This Guarantee is only valid for wrenches that are returned in a clean, unused condition, and contain the originally enclosed certificate of accuracy.
ONE-YEAR OPERATIONAL GUARANTEE
If during the period of 1 year from the date of purchase the wrench requires re-calibration, and/or fails to operate properly, we will repair or replace it free of charge.
LIFETIME REPAIR CALIBRATION PROGRAM
If after 1 year from the date of original purchase, the wrench requires re-calibration and/or accuracy re-certification, and you ship it to us, we will do all required work, provide all required parts, and ship it back to you for a flat fee of $25.00.
For additional details and/or directions, email us at firstname.lastname@example.org or call us at 678-439-8782. Please have receipt, Amazon order number or other proof of purchase available.